1. Subscription Refunds:

• General Refunds: Refunds for subscriptions may be subject to specific conditions and cancellation fees.
• Pro-Rated Refunds: In some cases, you may be eligible for a pro-rated refund if you cancel your subscription during the billing cycle.

2. Movie Ticket Refunds:

• Restricted Refunds: Refunds for redeemed movie tickets are generally limited to cases of unforeseen circumstances or technical issues on our part.
• Cancellation Fees: If a refund is granted, cancellation fees may apply.

3. Point Redemption Refunds:

• No Refunds: Once points have been redeemed for a movie ticket, refunds are typically not provided, except in exceptional cases.

4. Special Circumstances:

• Technical Issues: If you are unable to use your subscription or redeem points due to technical issues on our part,we may offer a refund or alternative solution.
• Force Majeure: In cases of force majeure events (e.g., natural disasters, government restrictions), we may adjust refund policies or offer alternative arrangements.

5. Refund Process:

• Request Submission: To request a refund, you should contact our customer support and provide the necessary information.
• Review and Approval: We will review your request and determine if you are eligible for a refund based on our policies.

6. Refund Methods:

• Original Payment Method: Refunds will typically be issued to the original payment method used for the subscription or ticket purchase and may take from 5-7 working days as per bank.